FAQ

We hope we can answer your question below, but if not, feel free to contact us!

What size am I?

We know that's tricky sometimes to figure out fit and sizing when online shopping! We've created a size guide to help you select the right sizes, and you can find this guide on all our product pages. If you're still unsure, then send us an email at wisesnowfa@gmail.com and we'll help you out!

Where does halara ship from?

We strongly believe in "quality made affordable", and it's reflected in every step of our manufacturing and shipping process. After passing a thorough internal quality control check, our products are shipped out from our factories in Vietnam, China, and the Philippines. We give our customers exactly what they pay for, and we make every cent count.

Can I change or update my order?

Since we process our orders quickly, in most cases it's not possible to change or update your order. You can however give us a shout at wisesnowfa@gmail.com and our customer service team will do what they can to help to accommodate any changes before the order is packed for shipment. Please note however that this is not always possible.

What is the status of my order?

You'll receive a shipping confirmation email once your order has been shipped. Click on the tracking link in this email to view the updated status of your package. Otherwise, send us an email at wisesnowfa@gmail.com
and we'll happily check it for you!

What's your return policy?

While we're confident you will love the product that you ordered, we do have a return policy in place in case something doesn't live up to your expectation, or if the sizing isn't perfect.

You have 14 days to decide if an item is right for you. If you would like to return the item please contact us within 14 days of delivery. Please email wisesnowfa@gmail.com and indicate the item(s) you would like to return and the reason for your request.

Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first.

Once you receive the return confirmation, you may send back the unworn and unwashed products to the address that we provide. We must receive the returns within 30 days of the return confirmation email. Please note that we do not cover return delivery fees. Please keep in mind that we do not accept any returns on underwear, swimwear, and items marked final sale.

If you have not received your refund within 14 days of shipping out your returned product, please contact wisesnowfa@gmail.com.